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Tickets should only ever be purchased from a day on the green’s official ticketing agency – Ticketmaster.

Please do not purchase tickets from any unofficial retailer such as Viagogo, Facebook Marketplace, The Ticket Merchant or from social media. We cannot guarantee that these tickets are legitimate and valid for entry into the show.

Ticket purchase limits are in place and differ for all shows. You can find the ticket purchase limits either on Ticketmaster or on the relevant artists show page.

Your tickets will be delivered according to the ticket delivery method listed on the official ticketing agency's website when purchasing tickets.

You may receive your tickets immediately or after a ticket suppression date has been lifted. Suppression dates are applied to negate ticket scalping. Ticket purchasers can find the ticket suppression date on the official ticketing agencies website or the Ticket Information section on our website’s tour page.

If you haven't received your tickets after the ticket suppression date, please contact the official ticketing agency.

Our recommendation is that you give the tickets away to a friend or family member. You may need to contact Ticketmaster to have the tickets securely transferred to another name.

We do not recommend and discourage reselling tickets online through unofficial outlets or social media.

All ticket transaction and refund questions should be directed to Ticketmaster.

You can also login to your My Ticketmaster account to view your order.

Please note a day on the green is not a ticketing merchant and are not involved in transactions.

Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.

If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. In the event of cancellation all refund details will be clearly posted on our website.

General Admission (GA):
The General Admission area is located behind the Reserved area or Front General Admission areas. This is an unreserved area that is based on a first-come, first-served basis - BYO rug or camping chair. Please be aware of how much room your group is taking up; be considerate of others and set up as indicated on the screen graphic, or as advised by ushers/security.

When purchasing a General Admission ticket, you may be quoted a row and seat number, however these are for inventory purposes only and do not reflect an actual seat or location.

Kings Park, WA – Low back beach style chairs are recommended in the Kings Park General Admission area. High back camping chairs are permitted, however will be positioned at the rear of the venue.

Reserved Seating:
The Reserved seats are located in front of the stage. Chairs are provided in the Reserved Seating section. You may dance in the seated section, but please remain in front of the seat you have purchased.

Reserved Seating Sections – All venues except Kings Park, WA: 

• FRONT DIAMOND: Located in the front rows of the Diamond section. Chairs are provided in this section.
• DIAMOND: Located front of the stage, at the centre of the reserved seating area. Chairs are provided in this section.
• PLATINUM: Directly behind and to the side of the Diamond seats. Chairs are provided in this section.
• GOLD: Directly behind the Platinum seats. Chairs are provided in this section.
  
  Reserved Seating Sections – Kings Park, WA Only 
• Diamond, Platinum and Gold seating are standard high back chairs.
• Silver seating is low to the ground beach style chairs.

 To view the show specific seating plans please visit Ticketmaster.

The Garden Bar/Garden of Syn Upgrade:
Upgrade your ticket to gain access to the exclusive Garden Bar or Garden of Syn. This upgrade gives you a food package served for 2 hours, private bar and private toilets, all in a relaxed area with a limited capacity.

Please check the relevant artist tour page for further information and inclusions.

Concert & Dining Package:
This ticket is an all-inclusive concert and hospitality package. The Concert & Dining Package area is positioned away from the stage in either the winery restaurant or a hospitality marquee. It is ideal for couples or groups who want to enjoy delicious gourmet food, private toilets and to experience the concert in a seated sectioned off area. It's the perfect opportunity to entertain clients, reward staff or enjoy the day in style!

Price includes food, concert ticket and a seat in a reserved seated (or Premium General Admission ticket depending on the tour) to view the show.

Please check the relevant artist tour page for further information and inclusions.
Please Note: Please check when purchasing your Concert & Dining package whether or not a Reserved seat is included in the package, and for alcoholic beverage duration within the package.

Please contact the Ticketmaster Contact Centre if you have 'Wheelchair, Companion Card or Special Needs' booking requirements or are otherwise unable to complete a ticket purchase on-line.

Contact details:
Telephone: 1300 446 925
Email: Email your Accessible Seating request to mail.bookings@ticketmaster.com.au.
Please ensure you include the Event Name, Venue, Date and Time along with your contact details.

The private marquees are ideal for birthday parties, hens/bucks or corporate gatherings. The number of private marquees is strictly limited and are only available at the following venues:

Sirromet Wines Ph: 1800 SIRROMET

If not sold out prior, tickets will be available for purchase at the gate. Please check the relevant tour page.

Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.

If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. In the event of cancellation all refund details will be clearly posted on our website.

If you can’t find your original Ticketmaster confirmation email for your ticket purchase, you can log into your My Ticketmaster account to print your tickets.

For any other queries regarding your print-at-home tickets please visit the “Help” section on the Ticketmaster website.

Garden Bar Upgrade tickets can be added onto your ticket purchase order during through Ticketmaster.

Ticket scalping and the presence of unauthorised resellers is an issue which continues to frustrate many music fans, artists, venues and promoters, including the team at a day on the green.

We know that Australians and New Zealanders are as passionate about music and live entertainment as we are and we believe that you shouldn’t be taken advantage of by unscrupulous individuals.

Recently we’ve been made aware of people paying excessively inflated prices for tickets to our concerts through unauthorised outlets – with some of these tickets being sold multiple times, which has led to fans being turned away at the venue. We are particularly concerned with the inflated prices of these tickets from unauthorised sellers.

We really cannot stress this enough - fans buying tickets to shows presented by a day on the green are warned not to buy tickets from unauthorised operators.

Our only advice is: simply don’t do it.

You don’t know who you’re buying from, the ticket may be in breach of the terms and conditions set by the original ticketing agency (and therefore cancelled), or the same ticket might have been sold multiple times to different people.

We hate seeing fans pay inflated prices for tickets or turned away because their ticket isn’t valid. Beware of sites offering “100% money back guarantee” as this is not the same as getting to experience the show you have booked tickets for. We constantly see disappointed fans turned away at the door when they present tickets which have either been cancelled, sold multiple times, or are complete fakes.

Not only is it a waste of money, it is simply heartbreaking for fans when this happens – particularly right outside the venue door.

Unfortunately, when this happens, neither a day on the green nor the authorised ticketing agency can help you in getting a refund or re-issuing the unauthorised ticket.

At no time does a day on the green allocate tickets to any of the following organisations: theticketmerchant.com.au | ticketfinders.com.au | worldticketshop.com | ebay.com.au | viagogo.com.au | Ticketmaster Resale (accessible via ticketmaster.com.au)

Scalpers also use the platform Ticketmaster Resale but that does not make them authorised sellers. This can be confusing because Ticketmaster is our official ticketing outlet.

Ticketmaster and Ticketmaster Resale are two different things – there is no guarantee that tickets bought on Ticketmaster Resale will be valid tickets.

The only way you can be assured of paying the correct prices and actually receiving valid tickets is by purchasing via our official ticketing agent Ticketmaster OR via the AAMI Lucky Club should you be an AAMI customer.

Many would argue that reselling tickets is purely about market forces - supply and demand. We disagree with this argument as:

1. The BUYER has few avenues of recourse if a concert/event is cancelled.

On occasion concerts are cancelled or postponed. Buyers who have purchased tickets via authorised outlets are entitled to a refund within the Terms of Sale of the ticket as outlined by the ticketing agency. By buying from an authorised outlet the buyer is assured that they have avenues of legal recourse if a refund is not supplied. If you buy from an unauthorised ticket seller, you run the risk of not being able to get a refund or exchange if the concert is cancelled, rescheduled or significantly re-located.

Major promoters such as a day on the green have an established reputation of doing the right thing by concert patrons, whereas a ticket scalper most frequently sells under a pseudonym and is not governed by any code of practice. Finding and holding these individuals accountable for a full refund is difficult, in most cases unlikely and is not the responsibility of a day on the green.

It is important to note that the original authorised ticketing agency can only refund to the original purchaser and not to the person who has bought a ticket from an unauthorised seller.

2. The ARTIST has the right to set a ticket price for their fans

Most touring artists have considerable input into the ticket prices their fans pay to attend their concerts. It is the right of every artist to do this.

By on-selling tickets at an inflated price, ticket scalpers are taking advantage of both the artist and the fan. The scalper profiteers off the hard work and talent of the touring artist. a day on the green does not believe this is fair or right.

a day on the green limits the number of tickets individuals can purchase to a concert. On shows that are considered to be particularly popular, numbers may be greatly limited and special measures may be employed such as lining up in person to purchase tickets, ticket suppression and/or photo identification being required to enter a seat/venue on the night.

We monitor prominent auction sites and unauthorised resellers for tickets that are being sold in breach of our authorised ticketing agencies’ Terms of Sale.

It is worth noting that it is against the Listing Policy of most auction sites and unauthorised resellers to offer products that are not physically in the seller’s possession.

Unfortunately, these measures can often inconvenience the fans we're trying to protect; however these are the current methods available to us to limit and control scalping. You should seriously consider whether to buy tickets from a scalper.

We also do our best to educate our customers not to purchase tickets via any secondary resale site with messaging on our website and social media channels.

Our hope is that the various Governments will introduce anti-scalping legislation that will protect and look after the interest of honest fans.

Australians and New Zealanders are passionate about their music, sport and entertainment and, we believe, shouldn't be taken advantage of by unscrupulous individuals.