Tour FAQs
Tour Dates
Venue Entry Conditions: COVID-19
Roundhouse Entertainment is fully committed to providing patrons with a COVID Safe event and works closely with the Government and Health Authorities to ensure this.
All our events will run under the state specific public event guidelines and requirements. These requirements may include, but not be limited to, proof of vaccination, QR code check-in, social distancing, mask wearing and/or other measures.
Guidelines and requirements may vary from state to state and can be found here:
https://www.coronavirus.vic.gov.au
https://www.health.nsw.gov.au/Infectious/covid-19/Pages/default.aspx
https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
https://www.covid-19.sa.gov.au
https://www.wa.gov.au/government/covid-19-coronavirus
You will need to comply with these requirements to attend Roundhouse Entertainment’s events.
While our team are doing everything possible to ensure patron safety and an enjoyable event, due to the ever-evolving nature of the pandemic, some restrictions may come into play at the last minute. As such, we recommend you keep up to date with Government and Health Authority advice and agree to follow Event policies determined by that advice and the on-site COVID safe measures and instructions while at the Event.
What can I bring?
- Seats are provided in the Reserved seating & Concert and Dining areas. You are permitted to bring a supermarket sized cooler bag into this area (must fit under the chair).
- General Admission - BYO standard sized camping chair (back of chair no higher than 100cm). You are permitted to bring a supermarket sized cooler bag into this area.
- Card and cash payments are accepted throughout the venue.
- Sealed plastic bottled water (still or sparkling) up to 1.5L in size. Empty translucent plastic bottles can be brought into the venue to use at our free water stations (no stainless steel bottles or cups permitted).
- There is a wide selection of food available for purchase.
- Event sites are in wineries, which have some sloped and uneven areas. Wear appropriate footwear for outdoor conditions.
- If the forecast is for rain please bring suitable shoes, a poncho or raincoat.
- Bring sunscreen and a hat! Please note: there are no sheltered areas - come prepared for rain or shine.
- For sunny days make sure you wear a wide brimmed hat for protection and bring plenty of sunscreen with you.
Please click here to view our permitted and prohibited fact sheet.
What are prohibited items?
- ALL drinks are prohibited with the exception of sealed clear plastic bottled still or sparkling water up to 1.5L in size. a day on the green is a licensed event, alcoholic and non-alcoholic drinks are available for purchase at all venues. Empty translucent plastic bottles can be brought into the venue to use at our free water stations.
- Metal cutlery, including cheese knives, wooden cheese boards, stainless steel bottles or cups.
- Selfie and Go Pro sticks.
- Aerosols, sunshades, tents and tables.
- Umbrellas, even if it’s raining.
- Glass - this includes wine glasses, jars, or any other containers or items made of glass
- Professional cameras (including SLR's & any camera with a removable lens) and sound and video recording equipment. For full details read the answer to 'Can I bring my camera or sound and video recording equipment?' below.
- Pets (other than assistance dogs).
- Beanbags, blow-up air chairs or lounges.
- No hard coolers, eskis, cooler bags larger than 26L (cabin sized).
- There will be a security check at the gate and prohibited items will be confiscated. Roundhouse Entertainment does not take any responsibility for confiscated items.
Please click here to view our permitted and prohibited fact sheet.
Can I bring the kids?
For the Chris Isaak shows at a day on the green, children under the age of 12 years are permitted free entry in the General Admission Lawn area only. Persons under 18 must be accompanied by a ticket-holding parent or legal guardian at all times.
Whilst we allow children to attend please give some consideration as to whether the environment is right for them. Some performers may have content and/or lyrics which you may consider inappropriate for children and as a licensed event alcohol will be available to patrons 18 years and older.
For parents considering bringing a baby to a day on the green - bringing your baby is entirely your prerogative, however not recommended, for both the child's wellbeing and safety, and your enjoyment of the show.
Please note: there is no shade or protection from the sun or rain. Prams are not permitted in the aisles in the seated area, regardless if you have an aisle seat.
Can I bring a dog?
Only service dogs are permitted and must be registered by emailing info@roundhouse.com.au. If you do plan on attending an event with your service dog, please consider ear protection as in most cases dogs can show extreme signs of stress in conditions with loud music and large crowds.
No other dogs or animals of any kind are permitted to any a day on the green events.
Can I bring my camera or sound and video recording equipment?
Professional cameras and video and recording equipment is not permitted at any show.
If found, all equipment will be confiscated by security and may result in all photos deleted by security staff.
Media and professional photographers must arrange accreditation through info@roundhouse.com.au
Can I bring a stroller?
You are permitted to bring prams and strollers for your children into the General Admission Lawn area only, not the Reserved Seating and Front General Admission areas (category name may differ per event). Please note that prams and strollers are subject to security searches.
For parents considering bringing a baby to a day on the green - bringing your baby is entirely your prerogative, however not recommended, for both the child's wellbeing and safety, and your enjoyment of the show.
Please note: there is no shade or protection from sun or rain.
Can I camp in the car park?
Camping in the car park or anywhere on the site is strictly prohibited.
What if it rains?
If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear.
The decision to cancel a show will be made as early as possible but may not be made until the morning of the show. In the event of inclement weather patrons should check this website BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.
We will also send out notifications via email and SMS to the original ticket purchaser. Please ensure your contact details with Ticketmaster are up to date when purchasing a ticket.
Can I smoke?
Smoking is only permitted in the designated signed areas at each venue. Any patrons caught smoking in the non-designated areas could result in them being ejected from the venue.
Please note: WA venues are non-smoking.
Will the program times or artists be likely to change?
Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.
What ticket types are available?
General Admission Lawn
Rear GA Lawn area. Chairs, rugs and eskies permitted. NO access into the reserved seating areas.
Silver Reserved Seating
NO eskies, chairs, rugs permitted. Cooler bags permitted and chairs are provided. Patrons also have access to the rear general admission area
Gold Reserved Seating
NO eskies, chairs, rugs permitted. Cooler bags permitted and chairs are provided. Patrons also have access to the rear general admission area
Only purchase tickets through Ticketmaster. Ticketmaster are the authorised ticketing agency that has the contract to supply tickets for all venues on this tour.
How do I access tickets during an a day on the green presale?
In order to access an a day on the green member presale you must be a registered member. If you’re not already, you can sign up here.
Once you have successfully registered to become an a day on the green member, you will receive your very own exclusive member/presale code. This code does not change and is the same for every a day on the green presale.
Your exclusive member/presale code is used to unlock the a day on the green presale on Ticketmaster.
Please note Ticketmaster is the only official ticket merchant for all a day on the green shows.
How do I find my a day on the green member presale code?
You can find your member presale code via:
1. On the confirmation email you received when you signed up to become an a day on the green member.
2. On the My Details page when you have signed into the a day on the green website.
3. In the Presale section of the relevant show prior and during a presale. You must be signed into the a day on the green website.
4. You can also retrieve your member presale code and have an email sent to you by visiting the Retrieve Your Member ID page. Remember to enter the email address associated with the membership.
How do I purchase tickets to an a day on the green show?
Tickets should only ever be purchased from a day on the green’s official ticketing agency – Ticketmaster.
Please do not purchase tickets from any unofficial retailer such as Viagogo, Facebook Marketplace, The Ticket Merchant or from social media. We cannot guarantee that these tickets are legitimate and valid for entry into the show.
When will I receive my tickets?
Your tickets will be delivered according to the ticket delivery method listed on the official ticketing agency's website when purchasing tickets.
You may receive your tickets immediately or after a ticket suppression date has been lifted. Suppression dates are applied to negate ticket scalping. Ticket purchasers can find the ticket suppression date on the official ticketing agencies website or the Ticket Information section on our website’s tour page.
If you haven't received your tickets after the ticket suppression date, please contact the official ticketing agency.
Will tickets be available at the gate?
If not sold out prior, tickets will be available for purchase at the gate. Please check the relevant tour page.
What do I do if I can no longer attend a show?
Our recommendation is that you give the tickets away to a friend or family member. You may need to contact Ticketmaster to have the tickets securely transferred to another name.
We do not recommend and discourage reselling tickets online through unofficial outlets or social media.
Can I get a refund or exchange?
Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.
If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. In the event of cancellation all refund details will be clearly posted on our website.
I selected the Print-at-Home delivery method but can’t find the Ticketmaster confirmation email – how do I print my tickets?
If you can’t find your original Ticketmaster confirmation email for your ticket purchase, you can log into your My Ticketmaster account on ticketmaster.com.au to print your tickets.
For any other queries regarding your print-at-home tickets please visit the “Help” section on the Ticketmaster website.
Please click here to view our Accessibility Guide including information regarding Accessible Parking.
Platinum-selling and Grammy-nominated singer-songwriter CHRIS ISAAK will return to Australia for the first time since 2016 for a national tour this April.
Making a very welcome return to a day on the green with his In Concert tour, CHRIS ISAAK will perform in Geelong, Barossa Valley, Hunter Valley, Bowral and Mount Cotton.
With a career spanning more than 3 decades CHRIS ISAAK’s catalogue features some of contemporary music’s most iconic and timeless songs including Somebody’s Crying, Baby Did A Bad Bad Thing and the career-defining Wicked Game. Accompanied by his longterm band Silvertone, his slick live shows and captivating performances have earned him widespread acclaim.
Joining the legendary Californian crooner at a day on the green will be very special guests BOY & BEAR, MARK SEYMOUR & THE UNDERTOW (EXCLUDING VIC), VIKA & LINDA, ELLA HOOPER (VIC ONLY) and MASON WATTS (QLD ONLY).
What are the food options on-site?
You are permitted to bring your own food to the event however we do have a broad offering of food vendors onsite at all events. Every attempt is made to ensure all dietary requirements are catered for by the contracted food vendors, however if you have a specific dietary requirement it is advised to bring your own food.
Are pass-outs available?
No pass-outs at all venues (except in the case of adverse weather conditions or in an emergency).
Where is Lost Property?
If you find or lose something, please go to the merchandise shop during the event. Any lost property will be left at the winery cellar door, or at the Cloakroom for shows in WA after the event day.
Is there mobile phone reception at the venues?
Most venues have average mobile phone coverage. Please note that phone reception can be very limited during the event. If you are meeting people onsite or getting picked up at the end of the event please make the appropriate arrangements prior to the day in case you have issues with phone reception.
Where can I park?
Parking is available onsite at every event. Please see individual tour page for relevant parking fees. Parking is at owners risk. Parking outside of the venue on surrounding roads is not permitted.
In the event that the onsite parking is affected by wet weather, off site parking and a complimentary bus shuttle will be made available. Please check our website and the relevant tour page before you head out to the concert and make sure you allow some extra time to get to the show.
Besides driving what are the transport options to and from venue?
Bus services: Taking the bus to and from the event is the best way to travel to a day on the green. Please check the Bus Services and Transport Information tab on each artist tour page for more information.
Pick up & Drop off: You can be dropped off and picked up from the venue. Please use the dedicated pick up / drop off zone. Drop off and pick up on surrounding roads is not permitted.
Taxis: A dedicated taxi rank is supplied at all events. Please note taxis can be in short supply at the end of the night and we highly recommend that you make alternative arrangements particularly for the larger events. Taxis must drop off passengers inside the venue and no pickups are allowed on the roads outside of the venue.
Ubers: Anyone getting dropped off or picked up by an Uber driver must do so in the dedicated pick up and drop off area. Please note organising a pickup from the site might be difficult due to poor mobile reception.
For private charter buses, minibuses or limousines, please refer to the relevant tour and show page for more information.
Can I leave my car in the car park overnight?
We do not advise this and we encourage patrons to make use of all shuttle services and bus transfers available.
Leaving your vehicle overnight is entirely at your own risk. The car park is not a secured or patrolled area.
What is a day on the green's position on ticket scalping?
Ticket scalping and the presence of unauthorised resellers is an issue which continues to frustrate many music fans, artists, venues and promoters, including the team at a day on the green.
We know that Australians and New Zealanders are as passionate about music and live entertainment as we are and we believe that you shouldn’t be taken advantage of by unscrupulous individuals.
Recently we’ve been made aware of people paying excessively inflated prices for tickets to our concerts through unauthorised outlets – with some of these tickets being sold multiple times, which has led to fans being turned away at the venue. We are particularly concerned with the inflated prices of these tickets from unauthorised sellers.
We really cannot stress this enough - fans buying tickets to shows presented by a day on the green are warned not to buy tickets from unauthorised operators.
Our only advice is: simply don’t do it.
You don’t know who you’re buying from, the ticket may be in breach of the terms and conditions set by the original ticketing agency (and therefore cancelled), or the same ticket might have been sold multiple times to different people.
We hate seeing fans pay inflated prices for tickets or turned away because their ticket isn’t valid. Beware of sites offering “100% money back guarantee” as this is not the same as getting to experience the show you have booked tickets for. We constantly see disappointed fans turned away at the door when they present tickets which have either been cancelled, sold multiple times, or are complete fakes.
Not only is it a waste of money, it is simply heartbreaking for fans when this happens – particularly right outside the venue door.
Unfortunately, when this happens, neither a day on the green nor the authorised ticketing agency can help you in getting a refund or re-issuing the unauthorised ticket.
At no time does a day on the green allocate tickets to any of the following organisations: theticketmerchant.com.au | ticketfinders.com.au | worldticketshop.com | ebay.com.au | viagogo.com.au | Ticketmaster Resale (accessible via ticketmaster.com.au)
Scalpers also use the platform Ticketmaster Resale but that does not make them authorised sellers. This can be confusing because Ticketmaster is our official ticketing outlet.
Ticketmaster and Ticketmaster Resale are two different things – there is no guarantee that tickets bought on Ticketmaster Resale will be valid tickets.
The only way you can be assured of paying the correct prices and actually receiving valid tickets is by purchasing via our official ticketing agent Ticketmaster OR via the AAMI Lucky Club should you be an AAMI customer.
What does a day on the green do to prevent ticket scalping?
a day on the green limits the number of tickets individuals can purchase to a concert. On shows that are considered to be particularly popular, numbers may be greatly limited and special measures may be employed such as lining up in person to purchase tickets, ticket suppression and/or photo identification being required to enter a seat/venue on the night.
We monitor prominent auction sites and unauthorised resellers for tickets that are being sold in breach of our authorised ticketing agencies’ Terms of Sale.
It is worth noting that it is against the Listing Policy of most auction sites and unauthorised resellers to offer products that are not physically in the seller’s possession.
Unfortunately, these measures can often inconvenience the fans we're trying to protect; however these are the current methods available to us to limit and control scalping. You should seriously consider whether to buy tickets from a scalper.
We also do our best to educate our customers not to purchase tickets via any secondary resale site with messaging on our website and social media channels.
Our hope is that the various Governments will introduce anti-scalping legislation that will protect and look after the interest of honest fans.
Australians and New Zealanders are passionate about their music, sport and entertainment and, we believe, shouldn't be taken advantage of by unscrupulous individuals.