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Tickets should only ever be purchased from a day on the green’s official ticketing agency – Ticketmaster.
Please do not purchase tickets from any unofficial retailer such as Viagogo, Facebook Marketplace, The Ticket Merchant or from social media. We cannot guarantee that these tickets are legitimate and valid for entry into the show.
Ticket purchase limits are in place and differ for all shows. You can find the ticket purchase limits either on Ticketmaster or on the relevant artists show page.
Your tickets will be delivered according to the ticket delivery method listed on the official ticketing agency's website when purchasing tickets.
You may receive your tickets immediately or after a ticket suppression date has been lifted. Suppression dates are applied to negate ticket scalping. Ticket purchasers can find the ticket suppression date on the official ticketing agencies website or the Ticket Information section on our website’s tour page.
If you haven't received your tickets after the ticket suppression date, please contact the official ticketing agency.
Our recommendation is that you give the tickets away to a friend or family member. You may need to contact Ticketmaster to have the tickets securely transferred to another name.
We do not recommend and discourage reselling tickets online through unofficial outlets or social media.
All ticket transaction and refund questions should be directed to Ticketmaster.
You can also login to your My Ticketmaster account to view your order.
Please note a day on the green is not a ticketing merchant and are not involved in transactions.
Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.
If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. In the event of cancellation all refund details will be clearly posted on our website.
Reserved Seating:
Reserved Seating is located either directly in front of the stage or behind the Front General Admission standing area (depending on the tour). Chairs are provided within this section. You may dance in the reserve seated section, however, please remain within the space directly in front of your allocated seat and be mindful of those around you.
To view the show specific seating plans please visit Ticketmaster.
Front General Admission Standing (Front GA)
Front General Admission Standing is located directly in front of the stage. No chairs, rugs or hard eskies permitted in this area. Soft cooler sized bags are permitted.
To view the show specific plans please visit Ticketmaster.
General Admission (GA):
The General Admission area is located behind the Reserved Seating or Front General Admission areas. This is an unreserved section operating on a first-come, first-served basis. Guests are welcome to bring a rug or camping chair.
Please be mindful of the space your group occupies and considerate of other patrons. Set up your rug or chair as indicated on venue signage or as directed by ushers and security staff.
Please note that when purchasing a General Admission ticket, you may be allocated a row and seat number. These are for inventory purposes only and do not correspond to an actual seat or viewing location.
Kings Park, WA – Low back beach style chairs are recommended in the Kings Park General Admission area. High back camping chairs are permitted, however will be positioned at the rear of the venue.
Concert & Dining Package:
Enjoy an all-inclusive concert and hospitality experience. The Concert & Dining Package is located in the winery restaurant, offering a premium setting away from the stage. Indulge in gourmet dining, a beverage package, and access to private restroom facilities. It's the ideal way to entertain clients, reward staff, or enjoy a memorable day in comfort and style.
Your package includes gourmet food and a concert ticket, with a reserved seat or access to the Front General Admission area (depending on the tour).
Please Note: Inclusions vary by event. When purchasing, please check whether your package includes a reserved seat or Front General Admission ticket and review the beverage package details, including the duration of alcoholic beverage service.
For full package inclusions and event-specific information, please refer to the relevant artist tour page.
ESCA Concert & Dining Package (Bimbadgen Only)
Experience the Concert with Bimbadgen's ESCA Dining package. Perched above the winery, enjoy the ultimate food, and music experience with ESCA.
Your package includes gourmet food and a concert ticket, with a reserved seat or access to the Front General Admission area (depending on the tour).
For full package inclusions and event-specific information, please refer to the relevant artist tour page.
CONCERT UPGRADES
The Retreat Upgrade:
Enhance your concert experience and upgrade your concert ticket into The Retreat, a private area designed to relax with a private bar (card sales only), toilets and complimentary drink on arrival. Please Note: This upgrade does not include a concert ticket. A valid concert ticket is required to access this area.
Please check the relevant artist tour page for further information and inclusions.
The Garden Bar Upgrade (Bimbadgen only):
Enhance your concert experience and upgrade your concert ticket into Bimbadgen’s Garden Bar, housed in the Members outdoor retreat. Enjoy a food, private bar facility, and Bimbadgen merchandise pack. This upgrade does not include a concert ticket. A valid concert ticket is required to access this area.
Please check the relevant artist tour page for further information and inclusions.
Tuscan Terrace Upgrade (Sirromet only):
Upgrade your concert ticket to the Tuscan Terrace. Elevate your concert experience and enjoy the atmosphere of the concert with the comforts of the Tuscan Terrace. This is a Food and Premium Beverage Package. Please Note: This upgrade does not include a concert ticket. A valid concert ticket is required to access this area.
Please check the relevant artist tour page for further information and inclusions.
Please contact the Ticketmaster Contact Centre if you have 'Wheelchair, Companion Card or Special Needs' booking requirements or are otherwise unable to complete a ticket purchase on-line.
Contact details:
Telephone: 1300 446 925
Email: Email your Accessible Seating request to mail.bookings@ticketmaster.com.au.
Please ensure you include the Event Name, Venue, Date and Time along with your contact details.
The private marquees are ideal for birthday parties, hens/bucks or corporate gatherings. The number of private marquees is strictly limited and are only available at the following venues:
Sirromet Wines Ph: 1800 SIRROMET
If not sold out prior, tickets will be available for purchase at the gate. Please check the relevant tour page.
Unless the event you have purchased a ticket for has been cancelled or rescheduled, or there are legal requirements that provide otherwise (including those of the Australian Consumer Law), tickets cannot be exchanged or refunded.
If an event is rescheduled, you will be offered equivalent seats at the rescheduled event. If you are unable to attend the rescheduled event or an event is cancelled entirely, you are entitled to a refund of the face value of the tickets and the per ticket booking fee. However, once an event has taken place there is generally no right to a refund or exchange. In the event of cancellation all refund details will be clearly posted on our website.
If you can’t find your original Ticketmaster confirmation email for your ticket purchase, you can log into your My Ticketmaster account to print your tickets.
For any other queries regarding your print-at-home tickets please visit the “Help” section on the Ticketmaster website.
Garden Bar Upgrade tickets can be added onto your ticket purchase order during through Ticketmaster.
Ticket scalping and the presence of unauthorised resellers is an issue which continues to frustrate many music fans, artists, venues and promoters, including the team at a day on the green.
We know that Australians and New Zealanders are as passionate about music and live entertainment as we are and we believe that you shouldn’t be taken advantage of by unscrupulous individuals.
Recently we’ve been made aware of people paying excessively inflated prices for tickets to our concerts through unauthorised outlets – with some of these tickets being sold multiple times, which has led to fans being turned away at the venue. We are particularly concerned with the inflated prices of these tickets from unauthorised sellers.
We really cannot stress this enough - fans buying tickets to shows presented by a day on the green are warned not to buy tickets from unauthorised operators.
Our only advice is: simply don’t do it.
You don’t know who you’re buying from, the ticket may be in breach of the terms and conditions set by the original ticketing agency (and therefore cancelled), or the same ticket might have been sold multiple times to different people.
We hate seeing fans pay inflated prices for tickets or turned away because their ticket isn’t valid. Beware of sites offering “100% money back guarantee” as this is not the same as getting to experience the show you have booked tickets for. We constantly see disappointed fans turned away at the door when they present tickets which have either been cancelled, sold multiple times, or are complete fakes.
Not only is it a waste of money, it is simply heartbreaking for fans when this happens – particularly right outside the venue door.
Unfortunately, when this happens, neither a day on the green nor the authorised ticketing agency can help you in getting a refund or re-issuing the unauthorised ticket.
At no time does a day on the green allocate tickets to any of the following organisations: theticketmerchant.com.au | ticketfinders.com.au | worldticketshop.com | ebay.com.au | viagogo.com.au | Ticketmaster Resale (accessible via ticketmaster.com.au)
Scalpers also use the platform Ticketmaster Resale but that does not make them authorised sellers. This can be confusing because Ticketmaster is our official ticketing outlet.
Ticketmaster and Ticketmaster Resale are two different things – there is no guarantee that tickets bought on Ticketmaster Resale will be valid tickets.
The only way you can be assured of paying the correct prices and actually receiving valid tickets is by purchasing via our official ticketing agent Ticketmaster OR via the AAMI Lucky Club should you be an AAMI customer.
Many would argue that reselling tickets is purely about market forces - supply and demand. We disagree with this argument as:
1. The BUYER has few avenues of recourse if a concert/event is cancelled.
On occasion concerts are cancelled or postponed. Buyers who have purchased tickets via authorised outlets are entitled to a refund within the Terms of Sale of the ticket as outlined by the ticketing agency. By buying from an authorised outlet the buyer is assured that they have avenues of legal recourse if a refund is not supplied. If you buy from an unauthorised ticket seller, you run the risk of not being able to get a refund or exchange if the concert is cancelled, rescheduled or significantly re-located.
Major promoters such as a day on the green have an established reputation of doing the right thing by concert patrons, whereas a ticket scalper most frequently sells under a pseudonym and is not governed by any code of practice. Finding and holding these individuals accountable for a full refund is difficult, in most cases unlikely and is not the responsibility of a day on the green.
It is important to note that the original authorised ticketing agency can only refund to the original purchaser and not to the person who has bought a ticket from an unauthorised seller.
2. The ARTIST has the right to set a ticket price for their fans
Most touring artists have considerable input into the ticket prices their fans pay to attend their concerts. It is the right of every artist to do this.
By on-selling tickets at an inflated price, ticket scalpers are taking advantage of both the artist and the fan. The scalper profiteers off the hard work and talent of the touring artist. a day on the green does not believe this is fair or right.
a day on the green limits the number of tickets individuals can purchase to a concert. On shows that are considered to be particularly popular, numbers may be greatly limited and special measures may be employed such as lining up in person to purchase tickets, ticket suppression and/or photo identification being required to enter a seat/venue on the night.
We monitor prominent auction sites and unauthorised resellers for tickets that are being sold in breach of our authorised ticketing agencies’ Terms of Sale.
It is worth noting that it is against the Listing Policy of most auction sites and unauthorised resellers to offer products that are not physically in the seller’s possession.
Unfortunately, these measures can often inconvenience the fans we're trying to protect; however these are the current methods available to us to limit and control scalping. You should seriously consider whether to buy tickets from a scalper.
We also do our best to educate our customers not to purchase tickets via any secondary resale site with messaging on our website and social media channels.
Our hope is that the various Governments will introduce anti-scalping legislation that will protect and look after the interest of honest fans.
Australians and New Zealanders are passionate about their music, sport and entertainment and, we believe, shouldn't be taken advantage of by unscrupulous individuals.